Policy
Returns Policy
What can be returned, and how to start a return.
Return window
Unused items in original packaging may be returned within [Placeholder: 30 days] of delivery.
Condition of returned items
- Equipment must be unused, clean and complete with all parts and manuals.
- Batteries that have been installed or charged may not be returnable for safety reasons.
- Custom-configured items cannot be returned unless faulty.
Restocking and return freight
A restocking fee of [Placeholder: 15%] may apply to non-faulty returns. Return freight for non-faulty items is paid by the customer.
Faulty items
If an item arrives faulty, contact us and we will arrange repair, replacement or refund under the warranty terms supplied with the product.
Refunds
Approved refunds are issued to the original payment method within [Placeholder: 10 business days] of the item being received and inspected.
Start a return
Email sales@motionharbormobility.com with your order number before sending anything back.