Shipping Policy

Dispatch times

In-stock items are usually dispatched within [Placeholder: 5–7 business days] of payment clearing. Dealer wholesale orders follow the schedule in the dealer agreement.

Delivery areas

We currently deliver to [Placeholder: the contiguous United States]. Contact us before ordering if you are outside this area.

Freight and costs

• Scooters and powered wheelchairs ship by freight carrier with a booked delivery window.
• Parts and accessories ship by parcel service.
• Standard consumer delivery: [Placeholder: free on orders over $500].

Batteries

Some batteries are classed as regulated goods for transport. These may ship separately and can take longer to arrive.

Damage on arrival

Please inspect your delivery before signing. Report visible damage within [Placeholder: 48 hours] by emailing sales@motionharbormobility.com with photos of the packaging and item.